Application Terms of Service
These Application Terms govern your access to and use of Granola, Inc.’s services, native desktop applications, mobile applications, and AI assistant tools.
1. Overview and Acceptance of Terms
These Application Terms (the “Application Terms”) govern your access and use of Granola, Inc.’s (“Granola”, “we”, “us”, or “our”) services (the “Services”) through Granola’s macOS, Windows, iOS, and Apple Watch applications (“Application”) and supplement Granola’s Platform Terms and User Terms, as applicable, which continue to control in the event of conflict between these Application Terms and the Platform Terms or User Terms.
By downloading, installing, accessing, or using the Application, you agree to be bound by these Application Terms and all policies incorporated herein by reference. If you do not agree to these Terms, you must not download, install, or use the Application.
2. Mobile and Apple Device Provisions
If you downloaded the Application from the Apple App Store or use it on an iOS or watchOS device:
- Both you and Granola acknowledge that the Terms are concluded between you and Granola only, and not with Apple Inc. (“Apple”), and that Apple is not responsible for the Application or the Content.
- The Application is licensed to you on a limited, non-exclusive, non-transferrable, non-sublicensable basis, solely to be used in connection with the Services for your private, personal, or authorized internal business use, subject to all terms and conditions of these Terms.
- You will only use the Application in connection with an Apple device that you own or control.
- You acknowledge and agree that Apple has no obligation whatsoever to furnish any maintenance and support services with respect to the Application.
- In the event of any failure of the Application to conform to any applicable warranty, including those implied by law, you may notify Apple of such failure; upon notification, Apple’s sole warranty obligation to you will be to refund the purchase price, if any, of the Application.
- Granola, and not Apple, is responsible for addressing any claims you or any third party may have in relation to the Application, including product liability claims, consumer protection claims, and intellectual property infringement claims.
- You represent and warrant that you are not located in a country subject to a U.S. Government embargo, or that has been designated as a “terrorist supporting” country, and that you are not listed on any U.S. Government list of prohibited or restricted parties.
- Both you and Granola acknowledge and agree that Apple and Apple’s subsidiaries are third-party beneficiaries of these Terms, and upon your acceptance, Apple will have the right to enforce these Terms against you.
3. User Data, Audio Recording & Consent
Granola’s core features include transcribing spoken audio from meetings, generating structured notes, and connecting summaries to your workspace tools.
You represent and warrant that you have provided all required notices and obtained all legally necessary consents, permissions, and authorizations from all participants in any meeting or call recorded or transcribed using Granola.
4. Intellectual Property & AI Models
As between you and Granola, you retain ownership of all notes, transcripts, and customer materials submitted or generated in your account (“Customer Data”).
No Training on Customer Data: Granola does not use your private meeting audio, transcripts, or personal notes to train public foundation models without your explicit opt-in consent. For enterprise accounts, strict data isolation, zero-retention API policies, and SOC 2 Type II controls apply.
5. Subscriptions, Payments & Cancellation
Certain features of the Services are offered on a paid subscription basis (including Granola Business and Granola Enterprise).
- Billing: Subscriptions are billed in advance on a recurring monthly or annual basis depending on your selected plan.
- Cancellation: You may cancel your subscription at any time via your account settings. Upon cancellation, you will continue to have access to paid features until the end of your current prepaid billing period.
- Refunds: Except where required by law, subscription fees are non-refundable.
6. Contact & Inquiries
If you have any questions about these Application Terms or need support, please contact us at: